Frequently Asked Questions

Everything you need to know about our handcrafted crystal pieces.

Are the crystals used in your jewelry authentic?

Yes, every piece at Awaken Crystal Jewellery is crafted using 100% genuine, ethically sourced natural gemstones and crystals. We provide a brief description of each stone's unique properties with your purchase.

How should I care for my crystal jewelry?

To maintain the beauty and energy of your jewelry, avoid contact with harsh chemicals, perfumes, and water. We recommend cleaning your crystals with a soft, dry cloth and storing them in the provided pouch when not in use.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the country. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless they arrive damaged.

Can I request a custom-made piece?

We love creating unique energy pieces! Please contact our design team through the 'Contact Us' page to discuss custom crystal combinations or specific sizing requirements.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.